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I tried to connect my SensorTile.box to Windows 10 laptop but the Device Manager cannot find the Virtual COM port. Can you help?

We discovered that the stock firmware from ST (the latest FP-AI-SENSING1 package) is disabling USB CDC (Communication Device Class) device by default, thus causing the issue you described.

Instead, please use the “DataLogExtended.bin” firmware from this package of FP-SNS-STBOX1. If you flash this firmware, Virtual COM port will be recognized on Windows 10, and then you should be able to follow the rest of the installation instructions for Qeexo AutoML.

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